Tuffnells are delighted to announce an increase in sales which have been driven from the improved services and wealth of investments made in recent months.
In 6 months alone there has been a £1.5m investment in people and operations, with an increase of 5% in sales. The data shows that new customers are working with Tuffnells instead of competitors, with service targets being met and improved on from 2016. The business has been in a period of high investment and has aimed to deliver real value, with the launch of a new website, improved customer tracking and plans to develop their digital suite further in 2017. The EU service, offered through a strategic partnership with Net Express Europe allowing Tuffnells to deliver to over 25 EU destinations has also been growing and is up 40% vs last year.
Chris Ward, MD reflected on the news
“We’ve made real investments in people and process and it’s great to see that we are already reaping the rewards. We have shown we are excelling in our delivery financially, but importantly we’re not skimping on how we get there. We’re making steady, sustainable improvements in all areas of the business and we are seeing results in customer service, retention, recruitment and interest in our business. We are of course very happy with the 5% increase shown in sales in the first half of the year alone.
I know from being out at depots that with the enthusiasm and skills we have, we are in a great place to maintain this momentum and end the year on a high.”