I'm the sender

If you have an account with us, please include your account number as well as destination postcode (with a space eg S27 1BZ) to track your customer's delivery. Or, log into MyTuffnells for a full delivery status or proof of delivery and more.

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I'm the recipient

When your goods are out for delivery, we'll send an email which will include your driver's name and the URN of your order. Enter your URN and postcode (with a space eg S27 1BZ) and hit 'find my item' to check the delivery status of your order. Without the URN we cannot trace your package so you’ll need to contact your Sender.

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Having trouble with your package or tracking number?

Get help with tracking